The demand for the Floyd Mayweather-Manny Pacquiao fight, one of the most highly-anticipated fights in boxing history, is causing the cable companies carrying the pay-per-view event to buckle, and many cable and satellite customers are reporting their service is unavailable.
Hearing reports of what HBO & Showtime most feared. PPV providers & systems are starting to jam up from the traffic
— Darren Rovell (@darrenrovell) May 02 2015
When the starting bell should have been rung late Saturday night, HBO’s Jim Lampley said that the fight had been delayed due to "electronic overload." A representative for HBO said the fight could be pushed back 45 minutes so that cable companies could restore service, Sports Illustrated reported.
The outages were happening to may cable providers, according to CNBC's Steve Kopack.
My count of cable companies currently fielding PPV issue tweets:
Verizon
Cox
Charter
Comcast
Cablevision
DirecTV
DISH
Bright House
AT&T
RCN
— Steve Kopack (@SteveKopack) May 3, 2015Service issues were reported in cities around the nation, including Los Angeles, New York, St. Louis and more, according to DownDetector.com. There were reports of issues with service from Charter, Time Warner Cable, DirecTV, Dish Network and other cable providers.
Some customers said they were unable to order the fight, others complained of issues with the picture or being able to access the channel.
"There are more orders tonight than any night in PPV history. Fans should just be patient and distributors will process their orders," HBO said, according to Richard Sandomir of The New York Times. HBO is carrying the fight for customers willing to pay up to $100 along with Showtime.
HBO says"There are more orders tonight than any night in PPV history.Fans should just be patient and distributors will process their orders"
— Richard Sandomir (@RichSandomir) May 3, 2015Charter Communications said they were aware of the issue and were working to resolve it, as did Time Warner Cable.
We are working to resolve any remaining issues related to the Mayweather-Pacquiao fight. Thank you for your patience.
— TWC Help (@TWC_Help) May 02 2015
The marquee fight is expected to break numerous records, including as the richest fight in history, and is expected to surpass the revenue from any PPV event in history. Forbes projects it to the tune of $300 million.
The week before the fight, Showtime and HBO expressed concern that the high demand might cause service issues, USA Today reported. But if no one gets to see the fight, the companies may have some angry customers to deal with.
THE WORST TV SERVICE EVER IS @dish DISH TV IS A DISASTER!! THANKS DISH TV FOR NO PACQUIAO MAYWEATHER FIGHT
— Rob Schneider (@RobSchneider) May 02 2015
Ordered #MayweatherPacquiao fight on .@comcast .@XFINITY. Can't view fight, been on hold for almost 2hrs, server errors online. #nothappy
— Chéri Sides (@theeconprof) May 02 2015
Are you kidding me @TWC_Help @TWC ??!!! I just want to see #MayPac :'( 1st day of service, not a good start! pic.twitter.com/8jbWOQUjk5
— Nicole Pierce (@MissNicoley) May 3, 2015.@TWC_Help told me SD is only working right now and HD may not be resolved by fight time. Happy 1995, everyone. pic.twitter.com/L8e1aOyJE1
— Frank Pallotta (@frankpallotta) May 3, 2015-- This feed and its contents are the property of The Huffington Post, and use is subject to our terms. It may be used for personal consumption, but may not be distributed on a website.
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